Planview Case Study Carters

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Case study About Carter's After 150 years in operation and 26 consecutive years of sales growth, Carter's, Inc. is the largest branded marketer of young children's apparel in the U.S. and Canada. Its successful multi-channel business model includes wholesale, retail, e-commerce and international sales with 17,000 points of distribution and a presence in 40 countries. Carter's IT department provides 24x7 support for corporate offices in U.S., China, Hong Kong, and Canada and supports Carter's eCommerce business. Its PMO is responsible for project and program management, quality assurance, portfolio management, IT security and compliance, and IT finance. Challenge: Five Primary Change Drivers Carter's made it a strategic and operational priority to revamp its IT project and resource management to continue growth. It identified five primary challenges it wanted to solve: Challenge 1: Minimal project tracking and governance IT had multiple project lists maintained separately by the varying business units with no governance in how to select or create projects. There was no tracking of project costs or resource requirements, making SOX compliance virtually impossible. Challenge 2: Project priority Managers and IT resources had no way to identify which projects were the most valuable. "If you don't tell people the project priority, their priority will be whatever they want to do instead of what they need to do," says Tim Archer, senior manager of IT Finance & Portfolio Management at Carter's. Challenge 3: Capital labor tracking IT labor was being expensed on software projects that depreciated over multiple years. There was a mismatch of project costs and auditors were concerned about improper annual expenses. Overview Customer: Carter's Industry: Retail Geographies: Atlanta – International Carter's implemented Planview Enterprise ® to address multiple challenges and support business growth. Due to improved processes and planning, Carters has seen more than $2M in capital saving and 2.6M in expense saving. Carter's Optimizes Projects and Resources Resulting in $2M in Capital Savings

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